To provide accessible customer service, organizations need to:

Step 1: Create and put in place a plan that:

• Considers a person’s disability when communicating with them
• Allows assistive devices in your workplace, like wheelchairs, walkers and oxygen tanks
• Allows service animals
• Welcomes support persons
• Lets customers know when accessible services aren’t available
• Invites customers to provide feedback

Step 2: Train staff on accessible customer service

Step 3: Put company plan in writing:

• Let customers know how to find their plan (eg., on their website)
• Offer their plan in accessible formats, like large print, if requested

Step 4: Report their progress online